Shipping policy

Shipping Policy

Effective Date: October 10, 2025

This Shipping Policy explains how The Lawn Market processes, ships, and delivers orders. It is designed to provide clear expectations on processing time, shipping methods, delivery estimates, costs, tracking, and support.

1. Shipping Coverage

We currently ship to customers in the United States. If you have questions about delivery to your location, please contact us at support@thelawnmarket.com.

2. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Processing time means the time it takes to verify your order, prepare items, and hand the package to the carrier.

  • Orders placed on weekends/holidays begin processing on the next business day.
  • During peak season, promotions, or high-volume periods, processing may take longer.
  • If we require additional information (e.g., address verification), processing may be delayed until confirmed.

3. Shipping Carriers & Methods

We use reputable carriers (such as USPS, UPS, FedEx, or other regional/national carriers) depending on product type, size, and destination.

  • Carrier selection may vary by order.
  • Large or heavy equipment may ship via freight or specialized delivery services.
  • We may ship items in multiple packages if your order contains multiple products.

4. Estimated Delivery Times

Delivery times are estimates and begin once your order has shipped. Shipping time depends on carrier transit, destination, and external conditions.

  • Standard Shipping (U.S.): typically 3–7 business days after shipment
  • Freight/Large Items: typically 5–12 business days after shipment (varies by region)

Please note: delivery estimates are not guaranteed and may be impacted by weather, carrier delays, holiday volume, or other events outside our control.

5. Shipping Costs

Shipping costs (if applicable) are calculated at checkout based on your delivery address, order size/weight, and shipping method.

  • If free shipping is offered, it will be displayed clearly at checkout or on the product page/promotion.
  • Any applicable taxes or fees will be shown at checkout before payment is completed.

6. Order Tracking

Once your order ships, we will send tracking details to the email address used at checkout (when available). Tracking updates may take 24–48 hours to appear after the carrier receives the package.

If you did not receive tracking information, contact us at support@thelawnmarket.com.

7. Address Accuracy & Undeliverable Packages

Please ensure your shipping address is complete and accurate. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

  • If a package is returned to us as undeliverable, we may contact you to confirm a correct address.
  • Reshipping may require additional shipping charges.
  • If you request a refund for an undeliverable package, original shipping charges (if any) are non-refundable.

8. Lost, Stolen, or Delayed Shipments

We are not responsible for delays caused by carriers, weather, customs (if applicable), or events beyond our control. However, we will assist you in working with the carrier to resolve issues when possible.

  • Marked Delivered but Not Received: Please check with household members/neighbors and your local carrier office first.
  • Lost Packages: If tracking shows no movement for an extended period, contact us and we will help initiate a carrier inquiry.
  • Stolen Packages: If theft is suspected, you may be asked to file a report with local authorities or the carrier.

9. Items Damaged in Transit

If your order arrives damaged, contact us within 48 hours of delivery at support@thelawnmarket.com.

Please include your order number and clear photos of:

  • the damaged item
  • the shipping box/packaging
  • the shipping label

We will evaluate the issue and work to make it right according to the circumstances.

10. Split Shipments

Some orders may ship in multiple packages or from different locations. If this occurs, you will receive separate tracking numbers (when available).

11. International Shipping

At this time, we primarily ship within the United States. If international shipping becomes available, additional duties, taxes, and customs fees may apply and will be the customer’s responsibility unless stated otherwise.

12. Contact Information

For shipping questions, order updates, or delivery support, contact us:

📧 support@thelawnmarket.com
📍 2451 Bear Corbitt Rd, Bear, DE 19701, United States

Business & Compliance Information

(For verification & regulatory purposes)

The Lawn Market operates under its parent company:

The Lawn Market Mowers LLC
2451 Bear Corbitt Rd
Bear, DE 19701
United States